1. How long does it take for my order to arrive?

Since we use dropshipping, most orders are delivered within 3- 7 business days depending on your location in Pakistan. We always provide tracking information so you can follow your order.

2. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email or SMS to monitor your package until it reaches you.

3. Do you deliver to all cities in Pakistan?

Yes, we deliver nationwide, including major cities like Karachi, Lahore, Islamabad, Hyderabad, Multan, Peshawar, Quetta, and other areas.

4. What if my order is damaged or lost during delivery?

If your item arrives damaged or is lost in transit, contact us within 48 hours. We will coordinate with the supplier to replace the item or issue a refund, ensuring your satisfaction.

5. What payment methods do you accept?

We accept Cash on Delivery (COD), online bank transfers, and mobile wallet payments.

6. Is online payment safe?

Absolutely. All online transactions are securely processed using trusted payment gateways with full encryption.

7. Can I cancel or change my order?

You can request a cancellation or change within 24 hours of placing your order. After that, processing has usually started with our supplier, so changes may not be possible.

8. What is your return and refund policy?

If the product is defective, damaged, or incorrect, you can request a return or refund within 7 days of delivery. We will coordinate with our supplier to ensure your order is resolved quickly.

9. Are your home décor products genuine and high quality?

Yes! All products are carefully sourced from trusted suppliers. Even though we use dropshipping, we ensure items meet quality standards before shipping.

10. Do you provide gift packaging?

Yes, we offer elegant gift packaging options. You can select this at checkout for a small additional fee.

11. How do I know the size or dimensions of a product?

Each product page includes detailed dimensions and specifications. If you need clarification, our support team is always happy to help.

12. Are your products eco-friendly?

Many of our home décor items are made with sustainable materials. Product descriptions will indicate eco-friendly options where applicable.

13. Do you offer international shipping?

Currently, we ship only within Pakistan. International shipping may be added in the future.

14. How can I contact Shopiazone for support?

You can email us anytime at shoppiazone@gmail.com or reach us via our website contact form.

15. Do you offer discounts or special promotions?

Yes! Follow us on social media or subscribe to our newsletter for updates on seasonal offers and exclusive deals.

16. Can I request a custom home décor item?

Yes, custom orders are possible depending on supplier availability. Contact us for details and pricing.